{"xsrfToken":"05cfd2162240b6850e9c5e093ceefa7067ed3490_lout","branding":{"id":"2","key":"ip","name":"CSG","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#00421f","headerLinkHoverBGColor":"#00421f","headerBadgeColor":"#00421f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/c45c3429-61a4-4fe6-aa81-fb5f6c246f41/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzMyZjRmNC0zYTQwLTQ0YTAtYTdkYS1lNTA2Mjc3NDQ2YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM0NWMzNDI5LTYxYTQtNGZlNi1hYTgxLWZiNWY2YzI0NmY0MSI6WyJyZWFkIl19LCJleHAiOjE3MzY5NDI4NjUsIm5iZiI6MTczNjk0MjI2NX0._m_CD6DlP-uVL-wXon4FPNcRSG77ez9fWdgQ25Qsob0&client=f732f4f4-3a40-44a0-a7da-e506277446be&mode=fit","logoId":"c45c3429-61a4-4fe6-aa81-fb5f6c246f41","isLogoAvailable":true,"helpCenterTitle":"Welcome to CSG's Star Trek IT Service Center","sharedPortalName":"CSG IT Service Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to CSG's Star Trek IT Service Center","sharedPortalName":"CSG IT Service Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/3f878c9f-82fc-4c62-b696-ee3978f959b4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzMyZjRmNC0zYTQwLTQ0YTAtYTdkYS1lNTA2Mjc3NDQ2YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjNmODc4YzlmLTgyZmMtNGM2Mi1iNjk2LWVlMzk3OGY5NTliNCI6WyJyZWFkIl19LCJleHAiOjE3MzY5NDI4NjUsIm5iZiI6MTczNjk0MjI2NX0.TCcw074CzKLbEQBh7xpO_BRrLNN7obYnfaQFmkxa9IY&client=f732f4f4-3a40-44a0-a7da-e506277446be&height=300&mode=fit","bannerMediaApiFileId":"3f878c9f-82fc-4c62-b696-ee3978f959b4","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"ip","projectId":10000,"serviceDeskId":2,"name":"CSG","description":"<p>Welcome! You can raise a request for CSG IT using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"49","name":"Cell phone issues","descriptionHtml":"","callToAction":"Cell phone issues","introHtml":"","icon":10471,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10471","groups":[5],"key":""},{"id":"47","name":"Computer trouble","descriptionHtml":"","callToAction":"Computer trouble","introHtml":"","icon":10476,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[5],"key":""},{"id":"50","name":"Desk phone problems","descriptionHtml":"","callToAction":"Desk phone problems","introHtml":"","icon":10466,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"58","name":"Document Trouble","descriptionHtml":"","callToAction":"Document Trouble","introHtml":"<p>Need a PDF unlocked or converted to word?</p>","icon":10504,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10504","groups":[19],"key":""},{"id":"52","name":"eHub login issues","descriptionHtml":"","callToAction":"eHub login issues","introHtml":"","icon":10469,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[6],"key":""},{"id":"46","name":"Email problem","descriptionHtml":"","callToAction":"Email problem","introHtml":"","icon":10550,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[6],"key":""},{"id":"8","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[6],"key":""},{"id":"5","name":"General IT help","descriptionHtml":"","callToAction":"General IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10541,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[19],"key":""},{"id":"54","name":"Printer problem","descriptionHtml":"","callToAction":"Printer problem","introHtml":"","icon":10529,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[5],"key":""},{"id":"27","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[10],"key":""},{"id":"57","name":"Report any security issues and/or spam","descriptionHtml":"","callToAction":"Report any security issues and/or spam","introHtml":"","icon":10550,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[18],"key":""},{"id":"28","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[10,5],"key":""},{"id":"48","name":"Report iPad issues","descriptionHtml":"","callToAction":"Report iPad issues","introHtml":"","icon":10537,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[5],"key":""},{"id":"29","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[10],"key":""},{"id":"16","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10517,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[6],"key":""},{"id":"14","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira, Salesforce...</p>","icon":10513,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[6],"key":""},{"id":"56","name":"Request email set-up for new team member","descriptionHtml":"","callToAction":"Request email set-up for new team member","introHtml":"","icon":10493,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","groups":[6],"key":""},{"id":"22","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10550,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[5],"key":""},{"id":"20","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10547,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10547","groups":[5],"key":""},{"id":"12","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10526,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[6],"key":""},{"id":"53","name":"Surface Pro/Laptop issues","descriptionHtml":"","callToAction":"Surface Pro/Laptop issues","introHtml":"","icon":10470,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[5],"key":""},{"id":"55","name":"Time clock issues","descriptionHtml":"","callToAction":"Time clock issues","introHtml":"","icon":10488,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10488","groups":[17],"key":""},{"id":"24","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"30","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":5,"name":"Computers/Phones"},{"id":6,"name":"Logins and Accounts"},{"id":17,"name":"Time Clocks"},{"id":18,"name":"Safety/Security"},{"id":10,"name":"Servers and Infrastructure"},{"id":19,"name":"General IT Help"}],"orderMapping":{"5":[47,53,54,50,49,48,28,22,20],"19":[58,5],"4":[46,5,12,16,27,28],"6":[46,52,56,8,12,14,16],"18":[57],"17":[55],"9":[20,27,29],"10":[27,28,29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzMyZjRmNC0zYTQwLTQ0YTAtYTdkYS1lNTA2Mjc3NDQ2YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NDM0NjUsIm5iZiI6MTczNjk0MjI2NX0.-0KjZQgHpLgw6GgBgGha2H7jPDPogAXwtxJYBC4G-Uo","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"f732f4f4-3a40-44a0-a7da-e506277446be","tokenDurationInMins":20}},"reqCreate":{"id":56,"projectId":10000,"form":{"name":"Request email set-up for new team member","descriptionHtml":"","callToAction":"Request email set-up for new team member","intro":"","instructions":"","icon":10493,"iconUrl":"https://csgteamapp.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10493","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary ","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10062","fieldConfigId":"10162","label":"New Team Member Name","description":"First and Last","descriptionHtml":"<p>First and Last</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:float","fieldId":"customfield_10058","fieldConfigId":"10158","label":"Team Member Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10060","fieldConfigId":"10160","label":"Jobsite Location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10159","label":"Your Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/56","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/56","calendarParams":{"firstDay":0,"date":"2025-01-15T03:57:45-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNzMyZjRmNC0zYTQwLTQ0YTAtYTdkYS1lNTA2Mjc3NDQ2YmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzY5NDM0NjUsIm5iZiI6MTczNjk0MjI2NX0.-0KjZQgHpLgw6GgBgGha2H7jPDPogAXwtxJYBC4G-Uo","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"f732f4f4-3a40-44a0-a7da-e506277446be","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}